1. Scope
These terms apply to services supplied by Omega Tele Solutions unless a signed agreement or written quotation states otherwise. Where a quotation and these terms conflict, the quotation prevails.
2. Quotations and orders
Quotations state the scope, inclusions, rate, validity period and any one-time charges. A quotation is valid for the period stated on it. Work begins on written confirmation and receipt of any advance specified.
3. Client responsibilities
- Provide accurate business documentation for DLT, KYC and number provisioning.
- Ensure you have a lawful basis and, where required, consent for every contact in any list you upload.
- Comply with TRAI regulations, DLT requirements, platform policies and applicable law in the content you send.
- Keep account credentials and API keys secure, and notify us immediately of suspected misuse.
4. Prohibited use
Services may not be used to send unlawful, fraudulent, misleading, defamatory or obscene content; to impersonate another party; to send financial or lottery scams; or to message people who have not consented where consent is required. We may suspend an account immediately on reasonable suspicion of such use.
5. Delivery and third-party dependencies
Delivery of messages and calls depends on telecom operators, DLT platforms, recipient handsets, network availability and third-party platforms such as WhatsApp/Meta. We commit to configuring, monitoring and escalating on your behalf. We do not guarantee delivery rates, approval timelines or search-engine rankings, since these are determined by third parties.
6. Credits, validity and rentals
Message credits carry the validity period stated on your quotation and expire at the end of it. Monthly rentals for numbers and hosted services are payable in advance. Unused credits and part-month rentals are not refundable unless stated otherwise in writing.
7. Payment
Payment terms are as stated on the quotation or invoice. We accept Cash, Credit Card, Demand Draft, Cheque, Bank Transfer. GST is charged as applicable. We may suspend service on overdue payment after notice.
8. Development projects
Website, e-commerce and app projects follow the scope, milestones and review rounds set out in the quotation. Changes beyond agreed scope are quoted separately. Timelines assume content, images and approvals are supplied by the client when requested.
9. Ownership and handover
On full payment, the client owns the delivered website or application code, domain and hosting accounts, and store/developer accounts registered in the client's name. Our internal tools, libraries and platform accounts remain ours.
10. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to perform the engagement.
11. Liability
To the extent permitted by law, our total liability arising from any engagement is limited to the amount paid by the client for the service concerned in the three months preceding the claim. We are not liable for indirect or consequential loss, including lost profit or lost business opportunity.
12. Suspension and termination
Either party may terminate an ongoing service with reasonable written notice. We may suspend or terminate immediately for prohibited use, regulatory direction, or non-payment after notice.
13. Governing law
These terms are governed by the laws of India, with jurisdiction in the courts at Nagpur, Maharashtra.
14. Contact
Omega Tele Solutions · info@omegatelesolutions.com · +91 83080 60006