Voice Service

Bulk Voice Call Service (Outbound Dialling)

Automated outbound calls that do more than announce — capture keypad responses, run surveys, and transfer interested listeners straight to your sales team.

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Serving businesses since 2008 Nagpur based · PAN India delivery GST registered supplier

At a glance

Turns a broadcast into a qualified lead list
Reaches far more people per hour than a manual calling team
Agents spend time only on people who signalled interest
Structured response data, not anecdotes

Read the common questions

Overview

What you get with our Bulk Voice Call (OBD)

Bulk voice calling, or outbound dialling, is a broadcast that can listen back. The system places calls to your list, plays your recorded message, and then invites the listener to act: press 1 to be connected to an executive, press 2 to confirm an appointment, press 3 to opt out. Every keypress is logged against the number.

That single addition turns a one-way announcement into a lead-generation and data-collection engine. Omega Telesolutions runs OBD campaigns for lead qualification, appointment confirmation, payment follow-up, customer-satisfaction surveys and event RSVPs — from our base in Nagpur, across India.

Because responses arrive as structured data, you stop guessing. Instead of "we called ten thousand people", you get eight hundred who pressed 1 and are waiting to speak to you, with their numbers and timestamps ready to hand to your calling team.

Why businesses choose Omega

Turns a broadcast into a qualified lead list
Reaches far more people per hour than a manual calling team
Agents spend time only on people who signalled interest
Structured response data, not anecdotes
Consistent script delivery on every single call
Runs in any Indian language your audience speaks

Capabilities

Everything included in Bulk Voice Call (OBD)

Built and supported end to end — you are not handed a login and left to figure it out.

DTMF response capture

Record which key each listener pressed and branch the call flow accordingly.

Live agent transfer

Interested listeners are connected to an available executive while intent is still high.

Campaign dashboards

Connected, answered, response-wise breakdown, average listen time and cost per response.

Retry & pacing control

Set attempts per number and calls per minute so your team is never flooded.

Multi-level flows

Chain questions together to run genuine multi-question surveys over the phone.

Recording & audit

Optional call recording for quality checks, training and dispute resolution.

Where it is used

Common applications

Real situations where Bulk Voice Call (OBD) does the heavy lifting for businesses like yours.

Lead generation

Broadcast the offer, connect only the people who press 1 to your sales desk.

Surveys & feedback

Post-service satisfaction ratings and product research collected via keypad.

Appointment confirmation

Press 1 to confirm, 2 to reschedule — clinics, salons, service centres.

Collections

Automated overdue reminders with an option to reach the accounts team instantly.

Event RSVP

Invite and confirm attendance in one call, with a live headcount.

Emergency notices

Rapid mass notification with acknowledgement capture for staff or residents.

How we work

From enquiry to live in four steps

Design the flow

We script the message and map each keypress to an action — transfer, log, opt out.
Record prompts

Main message and menu prompts recorded in your chosen language.
Configure & pilot

Retries, pacing and agent routing set; a small pilot batch validates everything.
Scale & hand over leads

Full campaign runs and responder lists flow to your team, live or as exports.

Specifications

Technical details

Exactly what the service supports, so you can compare properly instead of guessing.

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Bulk Voice Call (OBD) — specification summary
Campaign type	Outbound dialling (OBD) with IVR response
Response capture	DTMF keypress, logged per number
Agent transfer	Warm transfer to executive on selected keypress
Pacing	Configurable calls per minute and concurrent channels
Retries	Per-number attempt limits with interval control
Recording	Optional, with downloadable audio
Reporting	Live dashboard plus CSV export of responses
Languages	All major Indian languages

FAQ

Bulk Voice Call (OBD) — questions we get asked

What is the difference between OBD and voice SMS?

Voice SMS plays a recording and ends. OBD plays a recording and then accepts a keypad response, which can trigger a transfer to your agent or be logged as a survey answer. If you need to know who is interested, choose OBD.

Can the call connect the customer to my sales team?

Yes. On the configured keypress the system dials your agent group and bridges the two calls. You can set hunt order, ring timeout and fallback behaviour if nobody picks up.

How many calls can run at once?

That depends on the number of concurrent channels provisioned for your campaign. We size this against how fast your agents can absorb transfers, so you do not build a queue of frustrated listeners.

Are these calls covered by DND rules?

Promotional outbound calling follows TRAI DND and consent rules, including the 9 AM to 9 PM window. Service and transactional calls to your own customers have different scope. We confirm the correct classification before launching.

Can I run a multi-question survey?

Yes. Flows can chain several questions, each with its own prompt and keypad options, and the full response set is exported per respondent.

Related services

Often combined with

Most clients run two or three of these together — messaging for reach, voice for response, digital for conversion.

See all 13 services

Based in Nagpur

Local support in Nagpur and across Maharashtra, with delivery for clients PAN India.

Talk to a person

Mon – Sat, 10:00 AM – 7:00 PM IST. Call +91 83080 60006 or email info@omegatelesolutions.com.

Registered supplier

Proprietorship established 2008. GST registered since 2017. Banker: Bank of Baroda.

Free consultation · No obligation

Get pricing for Bulk Voice Call (OBD)

Share your monthly volume or project scope and we will send a written quotation with clear inclusions — no hidden setup charges.

Request a Quote +91 83080 60006