Voice Service

Hosted IVR Solution Service

Greet every caller professionally, route them to the right person on the first attempt, and never lose a lead to a busy tone or an unanswered ring again.

Get a Free Quote Talk to Us

Serving businesses since 2008 Nagpur based · PAN India delivery GST registered supplier

At a glance

A small team sounds like an established company
No hardware — hosted in the cloud, live in days not weeks
One business number for all your marketing; add agents any time
Callers reach the right department without human transfer

Read the common questions

Overview

What you get with our Hosted IVR Solution

An IVR is the automated voice that answers your business line: "Welcome to Omega — press 1 for sales, 2 for support, 3 for accounts." Behind that simple menu sits the difference between a caller who reaches the right person in fifteen seconds and one who is transferred three times and hangs up.

Omega Telesolutions provides a hosted IVR solution — cloud-based, so there is no PBX hardware to buy, install or maintain. Your existing mobile and landline numbers become extensions. Multiple team members can take calls on a single business number simultaneously, from the office or from home.

Every call is logged. You can see who called, which menu they chose, who attended, how long they waited and how long they talked. Missed calls are captured with the caller number so somebody can ring back, and optional recording lets you review how enquiries were actually handled.

Why businesses choose Omega

A small team sounds like an established company
No hardware — hosted in the cloud, live in days not weeks
One business number for all your marketing; add agents any time
Callers reach the right department without human transfer
Nothing is lost: every missed call is a logged callback task
Objective data on how your phone line actually performs

Capabilities

Everything included in Hosted IVR Solution

Built and supported end to end — you are not handed a login and left to figure it out.

Multi-level menus

Nested menus by department, language, product line or location, with as many levels as you need.

Smart call routing

Sequential, simultaneous or round-robin ringing, with sticky agent routing for repeat callers.

Time-based flows

Different greetings and routing for working hours, after hours, lunch breaks and holidays.

Call recording & logs

Searchable call history with recordings for training, quality checks and dispute resolution.

Missed-call capture

Unattended calls are logged with the caller number and can trigger an SMS or callback task.

Performance reports

Call volume by hour, answer rate, average wait, agent-wise attendance and abandonment.

Where it is used

Common applications

Real situations where Hosted IVR Solution does the heavy lifting for businesses like yours.

Sales & support desks

Split enquiry calls from complaint calls and staff each queue appropriately.

Clinics & hospitals

Appointments, reports, emergency and billing on separate, clearly labelled options.

Institutes

Admissions, fees, examinations and transport, with recorded answers to common questions.

Real estate

Route callers by project, and record which advertisement drove each call.

Service networks

Send callers to the nearest branch based on the option or region they select.

Distributed teams

Agents in different cities or working from home on one unified number.

How we work

From enquiry to live in four steps

Map the call flow

We chart every menu option, the team behind it and what happens when nobody answers.
Record the prompts

Professional greetings and menu prompts, in one or more languages.
Connect the numbers

Your business number is provisioned and agent mobiles are added as extensions.
Test, launch, refine

We test every branch end to end, go live, then tune routing using the first weeks of call data.

Specifications

Technical details

Exactly what the service supports, so you can compare properly instead of guessing.

Request full details

Hosted IVR Solution — specification summary
Deployment	Fully hosted cloud IVR — no on-premise PBX
Number options	Virtual mobile number, landline or toll-free 1800
Menu depth	Multi-level with unlimited nested options
Routing modes	Sequential, simultaneous, round-robin, sticky agent
Agent endpoints	Any mobile or landline number as an extension
Recording	Optional full-call recording with retention period
Business hours	Separate day, night, weekend and holiday flows
Integration	CRM push and API access for call data

FAQ

Hosted IVR Solution — questions we get asked

Do I need special hardware or a PBX for hosted IVR?

No. Everything runs in the cloud. Your team receives calls on ordinary mobile phones or landlines, which are configured as extensions behind your business number.

Can several people answer the same business number at once?

Yes. That is one of the main advantages. The number of simultaneous calls is set by the channels provisioned on your plan, and each incoming call rings the agent group according to your routing rules.

What happens to calls that come in after hours?

You choose: an after-hours recording with your timings, a voicemail box, an overflow to an on-call mobile, or a missed-call log that triggers an automatic SMS promising a callback.

Can the IVR work with my toll-free number?

Yes. IVR pairs naturally with a 1800 toll-free number — the toll-free line brings the call in and the IVR routes it.

Will I be able to see reports on my calls?

Yes. A web dashboard shows call volume by hour and day, answered and missed counts, agent-wise attendance, average wait and talk time, and lets you download the raw call log.

Related services

Often combined with

Most clients run two or three of these together — messaging for reach, voice for response, digital for conversion.

See all 13 services

Based in Nagpur

Local support in Nagpur and across Maharashtra, with delivery for clients PAN India.

Talk to a person

Mon – Sat, 10:00 AM – 7:00 PM IST. Call +91 83080 60006 or email info@omegatelesolutions.com.

Registered supplier

Proprietorship established 2008. GST registered since 2017. Banker: Bank of Baroda.

Free consultation · No obligation

Get pricing for Hosted IVR Solution

Share your monthly volume or project scope and we will send a written quotation with clear inclusions — no hidden setup charges.

Request a Quote +91 83080 60006