Messaging Service

WhatsApp Marketing & Business API Service

Reach customers where they already spend their day — with a verified business profile, rich media messages, product catalogues and a shared inbox for replies.

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Serving businesses since 2008 Nagpur based · PAN India delivery GST registered supplier

At a glance

Read rates far above email, on a channel customers actually check
Rich media — images, PDFs, videos, buttons — not just 160 characters
Two-way: customers can reply and get answers, unlike SMS blasts
Verified profile builds trust before the first message is read

Read the common questions

Overview

What you get with our WhatsApp Business API

WhatsApp is the default messaging app in India, and a message there gets opened far more reliably than an email. Omega Telesolutions sets you up on the official WhatsApp Business API, which is the legitimate route for business messaging at scale — unlike unofficial bulk-sender tools that get numbers banned within days.

On the official platform your business gets a verified profile with your name, logo, address and website, template messages approved by Meta for outbound notifications, and unrestricted two-way conversation once a customer replies. You can send images, PDFs, location pins, quick-reply buttons and call-to-action links — none of which fit in an SMS.

We also build the automation around it: chatbot flows that answer routine questions, catalogue browsing, lead qualification before a human takes over, and a shared team inbox so several agents can handle conversations from one number without stepping on each other.

Why businesses choose Omega

Read rates far above email, on a channel customers actually check
Rich media — images, PDFs, videos, buttons — not just 160 characters
Two-way: customers can reply and get answers, unlike SMS blasts
Verified profile builds trust before the first message is read
Automation handles routine queries so your team handles real ones
One number for marketing, support and order updates

Capabilities

Everything included in WhatsApp Business API

Built and supported end to end — you are not handed a login and left to figure it out.

Official API & verification

Meta Business verification and green-tick application handled for you. No ban risk from grey-market senders.

Template broadcasts

Pre-approved notification templates with variables, media headers and interactive buttons.

Shared team inbox

Multiple agents answer from a single business number, with assignment, tags and internal notes.

Chatbot automation

Menu-driven flows for FAQs, order status, catalogue browsing and lead capture — round the clock.

Catalogue & cart

Show products with images and prices inside the chat and let customers enquire or order directly.

Delivery & read receipts

Sent, delivered, read and replied status per contact, with campaign-level analytics.

Where it is used

Common applications

Real situations where WhatsApp Business API does the heavy lifting for businesses like yours.

E-commerce

Order confirmations, shipping updates, abandoned-cart nudges and return status.

Real estate

Share brochures, floor plans and site-visit locations; qualify leads in chat.

Healthcare

Appointment reminders, prescription and report delivery, post-visit follow-up.

Education

Fee reminders, timetables, assignment sharing and parent communication.

Logistics

Live consignment tracking and delivery-slot confirmation without a call.

Customer support

A 24×7 first line of response that escalates to a human when needed.

How we work

From enquiry to live in four steps

Business verification

We register your business on Meta, verify it and connect a dedicated number.
Profile & templates

Logo, description, address and website go live; notification templates are submitted for approval.
Automation build

We design the chatbot flow, catalogue and routing rules with your team.
Launch & optimise

Agents are trained on the inbox, and we refine flows using real conversation data.

Specifications

Technical details

Exactly what the service supports, so you can compare properly instead of guessing.

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WhatsApp Business API — specification summary
Platform	Official WhatsApp Business Platform (Cloud API)
Sender	Dedicated business number with verified profile
Green tick	Official Business Account application supported
Outbound	Meta-approved template messages with variables and media
Inbound	Free-form two-way chat inside the customer service window
Media types	Image, video, document, audio, location, contact cards
Interactivity	Quick-reply and call-to-action buttons, list menus
Team features	Shared inbox, agent assignment, tags, canned replies

FAQ

WhatsApp Business API — questions we get asked

Is bulk WhatsApp sending allowed?

Through the official WhatsApp Business API, yes — using Meta-approved template messages sent to users who have opted in. Unofficial bulk-sender apps that automate a personal WhatsApp account violate the terms of service and typically get the number banned. We only work on the official platform.

What is the green tick and can I get one?

The green tick marks an Official Business Account. Meta grants it based on brand notability and authenticity, not on payment. We prepare and submit the application with supporting material, though approval is entirely Meta's decision.

How is WhatsApp API priced?

Meta charges per conversation, with rates that differ by category — marketing, utility, authentication and service. Our platform fee sits on top. Share your expected monthly conversation volume and we will send a written breakdown.

Can I use my existing WhatsApp number?

A number can be either on the app or on the API, not both. If you want to keep your current number on the API, its existing chat history is not carried over, so most businesses onboard a fresh number and keep the old one for walk-in queries.

Do customers have to save my number first?

No. Once your template is approved and the customer has opted in, your message arrives with your verified business name displayed, whether or not they have saved the number.

Related services

Often combined with

Most clients run two or three of these together — messaging for reach, voice for response, digital for conversion.

See all 13 services

Based in Nagpur

Local support in Nagpur and across Maharashtra, with delivery for clients PAN India.

Talk to a person

Mon – Sat, 10:00 AM – 7:00 PM IST. Call +91 83080 60006 or email info@omegatelesolutions.com.

Registered supplier

Proprietorship established 2008. GST registered since 2017. Banker: Bank of Baroda.

Free consultation · No obligation

Get pricing for WhatsApp Business API

Share your monthly volume or project scope and we will send a written quotation with clear inclusions — no hidden setup charges.

Request a Quote +91 83080 60006